Extended Warranty Program

General Terms

All windows by Stage Windows and Doors are manufactured to meet or exceed industry standards. Stage windows and doors warrant its products against defects in materials and workmanship, occurring because of the manufacturing process. Our Window parts and components are covered during the stated period, under normal use and service, subject to the terms and conditions set in Stage Windows and Doors Limited Lifetime Warranty. The following window parts and components are covered during the stated period, under normal use and service, subject to the terms and conditions contained in Stage Windows and Doors Limited Lifetime Warranty.

• Lifetime warranty on white vinyl frame and vinyl sash members
• Lifetime warranty on insulating glass
• Lifetime warranty on hardware
• 20 year limited warranty on painted windows
• Fully transferable warranty at no charge

Vinyl

LIFETIME WARRANTY on White Vinyl Frame and Vinyl Sash Members. Stage Windows are warranted against such defects in material that might result in blistering, peeling, flaking, corroding and uneven fading of the frame or sash members for the lifetime of the product from the date of installation.

Insulated Glass

LIFETIME WARRANTY on Insulating Glass. At Stage Windows and Doors insulating glass units are covered by a Lifetime Warranty against sealed unit failure. “Failure” is defined as a loss of the
seal between the glass and the edge sealant resulting in the formation of moisture between the inner and outer panes of glass or the collection of dust or dirt between the inner and outer
panes of glass. Under no circumstances is broken glass covered under this warranty. According to the Canadian Glazing Standards Board (CGSB) for glazing quality glass, defects such as minute bubbles, eyes, crystals and/or scratches are normal and inherent to any manufactured glass product. These minor defects are not warranted. Cracked glass or IG failure due to a manufacturing defect or subject to thermal shock are covered on parts for a period of one (1) year from date of invoice.

Hardware

LIFETIME WARRANTY on Hardware. All Stage Windows hardware are warranted against defects in materials and workmanship for the lifetime of the window. This Warranty does not cover any hardware that has been tampered with or any product which has been improperly installed, abused, misused, worn out, altered, used for a purpose other than that for which it was intended, or in a manner inconsistent with any instructions regarding use of such product, nor does it cover corrosion related damage.

Painted Products

20 YEAR LIMITED WARRANTY on painted products. Stage Windows painted windows are warranted against such defects in material and workmanship that might result from paint peeling, flaking, cracking and major non-uniform discolouration for a period of twenty (20) years and is caused by exposure to sunlight, heat, or noxious or abrasive materials. Corner welds on coloured windows may fade over time. Color touch-up is the responsibility of the home owner. Stage Windows warrants that the PVC laminate will not delaminate, chip, crack or blister for a period of twenty (20) years under normal conditions. Damage of the interior laminate caused by using abrasive cleaners is excluded.

Transfer

Stage windows and doors warranty is fully transferable at no extra costs, provided that the products are registered within 30 days from the purchasing and a notification of the transfer from the new owner is submitted within 30 days from the closing day. Notifications to Stage windows can be sent via mail or be made online.

Limitations on Repairs or Replacements

Stage’s liability is limited solely to the repair or replacement of parts and to substitute such parts with equivalent as it may be necessary at the sole discretion of Stage. Under no circumstances will Stage be liable for incidental or consequential charges, such as, but not limited to, labor costs for any purpose, inconvenience, damage or injury to persons or to property, or any other expense. This Warranty will be deemed null and void if the owner/purchaser modifies or otherwise alters in any way the product after installation without the written consent of Stage, if the product is used for a purpose not intended, or otherwise outside the accepted and advised use and if harmful cleaning solutions and abrasive compounds are used, as well as any windows manufactured outside Stage manufacturing specifications as specified on Stage’s website. Stage windows and doors limited lifetime Warranty must be registered within 15 days from the completion of the installation to be valid. Registration can be made online or via mail, by providing Dealer name, copy of the invoice or work order number, date of purchase, day of installation.

Screens

Punctures and tears in screens are covered for a period of 10 days after the delivery or pick up. Parts Free, labour not included. Please note that a screen will not stop a child from falling out of the window.

Exclusions

The following are excluded from coverage under this Warranty:

• Exposure to harmful pollutants, the corrosion of non-vinyl products or components due to the proximity to coastal areas, excessive thermal or physical stress and/or high humidity levels such as but not limited to improper storage.
• Any damage to the window or window components due to the settlement of building structure.
• Any damage caused by wind, hail, lightning or other incident of weather, deemed as an act of God.
• Minor imperfections in windows and doors that do not affect the product’s structural integrity or obscure vision.
• Any window which has been repaired or modified by any person other than a factory-trained Service Technician or authorized Stage representative or any Non-Stage add-on or replacement parts added to the Window(s)
• Any defect, malfunction or failure to perform, which has occurred because of unreasonable use, improper application or the failure to perform reasonable or necessary maintenance.
• If products with visible defect(s) after goods have been picked up or delivered and are installed with such defects, but not limited to scratches, dents, and cracks and/or damaged components without notifying Stage prior to installation. Any product not paid in full or sold through any account which is not in good stand.
• Condensation on windows, which may occur as a natural result of humidity within the house or building area. Please refer to oee.nrcan.gc.ca for condensation prevention tips.

Patio Doors Warranty Terms

• 25-year warranty on vinyl frame and sash components
• 2-year warranty on hardware against defects
• 10-year warranty on insulating glass panels
• 5-year warranty on workmanship and mini blinds
• 10-year warranty on exterior paint
• 30-day warranty on punctures and tears in screens